A single provider solution
Elevate your communications with QPC Connect
QPC Connect is an Enterprise Communication Platform designed to meet the demands of modern businesses. We understand your enterprise has distinctive communication needs.
Our dedicated team will design a custom solution so you can enjoy even greater control over your calling environment. Gain granular access controls allowing you to manage your communications easily – and confidently.
A single provider solution
QPC Connect gives you the space to focus on growing your business, knowing our team of experts will support you every step of the way.
One point of contact – for everything
We are experts in Contact Centre management.
Why move to QPC Connect?
- Single support provider for all communications
- Extend QPC customer service expertise to internal customers
- Reduce costs by eliminating PBX/cloud telephony platform
- Integrate with Contact Centre for improved cross-collaboration
- Support hybrid work environment
- Leverage new collaboration features
Two robust communication solutions
1. Genesys Cloud CX QPC
Connect unifies all customer experience tools through the Genesys CX Cloud platform.
2. Microsoft Teams
Get enterprise-level Calling with Teams Phone and enjoy the same voice infrastructure and rates for your contact centre.
SINGLE SUPPORT MODEL
QPC manages and supports the voice infrastructure and the Genesys Contact Centre, delivering fast troubleshooting and resolution.
CARRIER REDUNDANCY
QPC provides Genesys Cloud CX blocks of 100 DIDs through multiple carriers, ensuring reliable voice call delivery.
AUTOMATIC ROUTE SELECTION
Virtual Smart Number portal with multiple Genesys Cloud CX pilot numbers configured, automatic failover to the secondary route if the primary is unavailable.
LOCAL GEOGRAPHIC NUMBERS
QPC recommends publishing local numbers for consumer use if Smart Number is not dialable.
MULTIPLE ROUTES FOR OUTBOUND DIALLING
Configured to ensure upstream carrier issues will not affect the ability to place outbound calls.
Maximise your communication with QPC Calling.
We have long-standing relationships with all the Australian Tier 1 carriers.
Microsoft Teams & Genesys Cloud CX
Smarter calling centre capabilities
Together, this integration simplifies collaboration and communication for contact centre agents with customers and internal experts, improves customer experiences internally and externally, leveraging the same voice infrastructure and competitive call rates as your Genesys Cloud Contact Centre
WHY INTEGRATE GENESYS CLOUD WITH MICROSOFT TEAMS?
- Enhanced connection, productivity and communication
- Collaborate in real-time with integrated directory search and presence features
- Empower agents with a single interface for communication and collaboration
- Resolve customer issues quickly with real-time access to company experts
- Streamline communication for agents with a single interface
- Receive ongoing technical and account support
QPC Connect Resources
- CREATE BETTER CUSTOMER EXPERIENCES
- ACTIVATE AGENT POTENTIAL
- SUPPORT NEW WAYS OF WORKING
Speak with a solution specialist
Find out how we can customise a solution to help accelerate your business, customer experience and service. Please fill in the form and we will be in touch with you or click below to contact.