Webinar Recording

Future-Proof Your Customer Experience Strategy

Are you looking to better understand today's CX landscape and how the changes in customer behaviour is transforming businesses globally?

View our webinar led by industry experts Andrew Carlton, Principal Consultant at Customer Science Group and Stephanie Holt, Technical Specialist at QPC Australia.

Together, they explore today’s CX landscape, provide insights and tangible takeaways on addressing the challenges of catering to varied clients’ needs, the key technology integration points, and how to prepare your business for the next evolution in Genesys Cloud CX. Michael Sutherland from Jaycar Electronics also shares his journey and the work completed to date in understand where the organisation sits on the CX Maturity Matrix.

The 45min webinar includes:

  • A conversation with industry thought-leaders
  • Live maturity matrix led by Andrew Carlton
  • An interactive CX Journey self-assessment
  • Insightful Customer demonstration with Jaycar Electronics
  • Q & A segment
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Andrew Carlton - Principal Consultant at CSG

Andrew is the Principal Consultant for the Consultant and Professional Service Practice at Customer Science Group. Andrew’s focus is on keeping the customer at the centre of decision-making and ensuring a whole organisation’s approach to customer experience, aligning product design, technology, investment and front-line service delivery.


Stephanie Holt - Technical Specialist at QPC

Stephanie is a Technical Specialist at QPC Australia. With over 15 years of experience in Software Development and Systems Engineering. Stephanie specialises in multi-channel solutions to promote customer engagement- applying this expertise to every technical case she manages.