30+ years of contact centre experience
Some of our customers.
QPC is home to Australia’s leading experts in customer experience delivery. We put customers first and support teams to build lasting client relationships by listening and learning from you. Whether you need to adapt, transform or make incremental changes, we have the customer experience solutions to make it happen.
Our dedicated specialists understand that every business has specific needs and objectives; with over three decades of experience across a broad range of the industry, including Government, not-for-profit, insurance, healthcare and more, our team will always advise on the right tool for the job to help you build the next ‘best practice’ solution for your business.
It’s not just about putting our customers first; It’s about understanding our customer’s customers needs – which is why we continue to partner with the world’s leading tech companies who share the goal of improving communication, collaboration, and workflows; so you can deliver extraordinary customer and employee experiences at scale regardless of industry and size.
For more than 20 years, QPC has provided world-class contact centre solutions with a mission to deliver outstanding customer experiences using insight and automation.
At the forefront of the latest contact centre technologies, QPC continues to enable companies of every size and industry to take advantage of effective and reliable technologies to improve communication, connections and customer experiences. The team are experienced in voice and multimedia platforms, performance management, resource management, quality management, customer analytics, consulting and education services, just to name a few.
QPC Australia is part of the Global QPC conglomerate and operates nationwide with offices in Melbourne, Sydney, Brisbane, and Adelaide.
Meet our directors
A highly experienced senior executive with experience working in the UK and Australia, Scott leads the QPC strategic direction, delivering industry-leading customer communication and service solutions to clients.
After six years working for Intervoice in the United Kingdom, Scott joined the QPC Melbourne office as a Sales and Marketing Manager in 2003. He has been managing director for the past 10 years and leads the senior management team, developing our strategic focus on delivering high-performance customer communication solutions.
Scott specialises in contact centre design and sales negotiations based on his deep knowledge of Information Technology in the context of customer service.
With over 20 years of customer communications experience across Europe, the Middle East, Africa, and Australia, Peter oversees all commercial aspects of QPC to ensure customer needs are met.
Peter brings a wealth of omnichannel customer solutions experience to QPC, having spent more than 10 years in various roles as customer communication specialists, Interactive Intelligence. There, he oversaw various markets, including the EMEA (Europe, the Middle East, and Africa) and Queensland and the Northern Territory.
As Commercial Director and a board member, Peter’s invaluable knowledge of unified communications and pre-sales strategy helps ensure QPC stays at the top of the latest technologies and trends in the customer communications industry.
With a deep understanding of customer experience solutions, we know how to push transformation and fuel growth for your business.