30+ years of contact centre experience
Some of our customers.
About Us
QPC is home to Australia’s leading experts in customer experience delivery. We put customers first and support teams to build lasting client relationships by listening and learning from you. Whether you need to adapt, transform or make incremental changes, we have the customer experience solutions to make it happen.
Our dedicated specialists understand that every business has specific needs and objectives; with over three decades of experience across a broad range of the industry, including Government, not-for-profit, insurance, healthcare and more, our team will always advise on the right tool for the job to help you build the next ‘best practice’ solution for your business.
It’s not just about putting our customers first; It’s about understanding our customer’s customers needs – which is why we continue to partner with the world’s leading tech companies who share the goal of improving communication, collaboration, and workflows; so you can deliver extraordinary customer and employee experiences at scale regardless of industry and size.
QPC Global
For more than 20 years, QPC has provided world-class contact centre solutions with a mission to deliver outstanding customer experiences using insight and automation.
At the forefront of the latest contact centre technologies, QPC continues to enable companies of every size and industry to take advantage of effective and reliable technologies to improve communication, connections and customer experiences. The team are experienced in voice and multimedia platforms, performance management, resource management, quality management, customer analytics, consulting and education services, just to name a few.
QPC Australia is part of the Global QPC conglomerate and operates nationwide with offices in Melbourne, Sydney, Brisbane, and Adelaide.
Meet our directors
Scott Chambers
Managing Director
A highly experienced senior executive with experience working in the UK and Australia, Scott leads the QPC strategic direction, delivering industry-leading customer communication and service solutions to clients.
After six years working for Intervoice in the United Kingdom, Scott joined the QPC Melbourne office as a Sales and Marketing Manager in 2003. He has been managing director for the past 10 years and leads the senior management team, developing our strategic focus on delivering high-performance customer communication solutions.
Scott specialises in contact centre design and sales negotiations based on his deep knowledge of Information Technology in the context of customer service.
Peter Levine
With over 20 years of customer communications experience across Europe, the Middle East, Africa, and Australia, Peter oversees all commercial aspects of QPC to ensure customer needs are met.
Peter brings a wealth of omnichannel customer solutions experience to QPC, having spent more than 10 years in various roles as customer communication specialists, Interactive Intelligence. There, he oversaw various markets, including the EMEA (Europe, the Middle East, and Africa) and Queensland and the Northern Territory.
As Commercial Director and a board member, Peter’s invaluable knowledge of unified communications and pre-sales strategy helps ensure QPC stays at the top of the latest technologies and trends in the customer communications industry.
Why QPC?
With a deep understanding of customer experience solutions, we know how to push transformation and fuel growth for your business.
Customer first
It’s not just putting our customer first, it’s ensuring that our customer’s customers are getting the service they truly deserve.
Real advice
We work across multiple products and services, so we will advise on the right tool for the job – not the tool that makes us the most money.
Learning and listening
Every business has specific needs and objectives. We listen carefully to understand the specific challenges to choose the right solution with confidence.
Friendly service
We all work harder and smarter when we feel happy, confident and relaxed together, enjoying each other’s company.
Honest partnership
Real partners tell each other what they need to hear. We work honestly and clearly to be the partner we want others to be with us too.
New horizons
If what you need has never been done before, we’re up for the challenge. We love to help client’s build the next ‘best practice’ solution.
Trusted by industry leaders
Discover how we help our clients provide the superior experience their customers want.
Speak with a solution specialist
Find out how we can customise a solution to help accelerate your business, customer experience and service.