One point of contact – for everything
Calling
Our dedicated team will design a custom solution so you can enjoy even greater control over your calling environment. Gain granular access controls allowing you to manage your communications easily – and confidently.
One point of contact – for everything
Why implement QPC Calling?
- Single support provider for all communications
- Extend QPC customer service expertise to internal customers
- Reduce costs by consolidating PBX/cloud telephony platform
- Integrate with Contact Centre for improved cross-collaboration
- Support hybrid work environments
- Multi-carrier and fully redundant ensuring maximum uptime
Robust communications you can count on
INTEGRATE your contact centre platform WITH your cloud communication solution
QPC Calling is a fully managed, enterprise class network core that connects our customers to cloud providers and internet services via redundant, carrier-diverse trunks.
We have wholesale voice and data arrangements with all major Australian carriers which enables us to leverage diverse paths and infrastructures to provide more reliable and redundant services for our customer’s business critical communications.
QPC Calling also delivers carrier services directly into your Cloud CX solution, be it Genesys Cloud CX, Teams Calling, Zoom, Webex or another platform. This eliminates the requirement for any onsite hardware or SIP services, crucially removing points of failure from your architecture.
Benefits
- Enhanced connection, productivity and communication
- Collaborate in real-time with integrated directory search and presence features
- Empower agents with a single interface for communication and collaboration
- Resolve customer issues quickly with real-time access to company experts
- Streamline communication for agents with a single interface
- Receive ongoing technical and account support
Integration example
If your organisation uses Genesys Cloud CX for your contact centre needs, we will deliver voice trunks from our fully managed carrier and location diverse platform directly into your Genesys Cloud CX platform, providing a secure and stable method of delivering voice calls into your Contact Centre. All SIP trunks delivered onto Genesys Cloud CX by QPC are TLS enabled, inclusive of redundant internet access, and provides proactive management and monitoring services.
This seamless integration simplifies collaboration and communication for contact centre agents with customers and internal experts, improves customer experiences internally and externally while leveraging the same voice infrastructure, competitive call rates, and same support SLAs across all your cloud telephony platforms.
One Service Provider. The same number to call. The same team to support your needs.
SINGLE SUPPORT MODEL
QPC manages and supports the voice infrastructure and the Genesys Contact Centre, delivering fast troubleshooting and resolution.
CARRIER REDUNDANCY
QPC provides Genesys Cloud CX blocks of 100 DIDs through multiple carriers, ensuring reliable voice call delivery.
AUTOMATIC ROUTE SELECTION
Virtual Smart Number portal with multiple Genesys Cloud CX pilot numbers configured, automatic failover to the secondary route if the primary is unavailable.
LOCAL GEOGRAPHIC NUMBERS
QPC recommends publishing local numbers for consumer use if Smart Number is not dialable.
MULTIPLE ROUTES FOR OUTBOUND DIALLING
Configured to ensure upstream carrier issues will not affect the ability to place outbound calls.
Maximise your communication with QPC Calling.
We have long-standing relationships with all the Australian Tier 1 carriers.
Speak with a solution specialist
Find out how we can customise a solution to help accelerate your business, customer experience and service. Please fill in the form and we will be in touch with you or click below to contact.
