Smarter call centre software & systems
Contact Centre
Surprise and delight your customers with seamless, enhanced agent interactions with QPC contact centre solutions.
Happy customers, happy employees—it’s possible with QPC.
Let us redefine your contact centre strategy with advanced tools and industry-leading technology partners. From workforce management and AI-based applications to powerful data insights, QPC equips your team of customer care experts to understand and exceed customer expectations.
Unlock your Contact Centre's potential and tailor it to your needs.
The call centre environment remains the pulse of any customer-focused organisation, but it’s moved far beyond the telephone. Our expertise goes beyond your contact centre, too. Discover the benefits of a single partnership and a complete CX solution, tailored to your needs and goals.
WORKFORCE MANAGEMENT
Great customer experiences begin with motivated, competent employees and a connected culture. Give your teams the right opportunities, tools, and support to grow and thrive in your organisation with QPC’s workforce management solutions.
DATA & ANALYTICS
Dig into your data goldmine and power your business decisions with real-time insights. With an easy-to-use front end, and intuitive systems to retrieve and report on valuable customer and call data in the back, QPC helps you leverage your intel expertly.
KNOWLEDGE MANAGEMENT
Have access to accurate, up-to-date information instantly so you can give your customers the right assistance. Measure, track, edit and maintain your knowledge base across all channels to boost user productivity.
AUTOMATIONS
Enjoy higher productivity and engagement with solutions that drive agents to deliver exceptional support and handle higher volumes, every time. There’s no limit to what you can automate, and the efficiency you can achieve with QPC.
ARTIFICIAL INTELLIGENCE
From AI-powered voice and chatbots to real-time agent assist, experience the capabilities and potential of leading AI applications to streamline processes, delight your customers and crank up productivity. And all while delivering crucial insights.
APPLICATIONS
Experience QPC’s integrated approach to solving your contact centre challenges. AI and voice applications and hosted services—whatever your call centre needs, we can prescribe and implement a suite of helpful applications to help you get there.
PAYMENTS
You need transparency. Build secure, compliant payment infrastructure that’s intuitive, reliable, and scalable. QPC works with you to simplify debt collection, drive greater accessibility, and keep transactions safe across all communication channels.
The customer service experience has changed.
Consumers now expect seamless interactions across your website, 1800 numbers, live chat, and social media channels. QPC provides a streamlined omni-channel contact centre approach to take them from query to resolution with ease.
of organisations across APAC will use AI to support chat bots and virtual assistants
of business leaders agree that expanding the use of AI and bots across the customer experience in the next 12 months is crucial
of companies say AI makes experiences feel more empathetic to the customer.
* Elevating Customer Experiences: The Strategic Edge of Voice, Ecosystem, 2024.
**Zendesk CX Trends Report, 2023.
***The Business Case for Empathy, Genesys, 2022
Chat with a contact centre solutions expert today.
QPC works with you. Experience a holistic approach in designing a customer-centric technology solution that meets your business demands and gives you greater transparency over your contact centre. Your organisation doesn’t fit a box, and nor do we.
