News & Resources
Read our latest articles, industry insights and behind-the-scenes QPC Australia stories.
Latest News
Latest Updates to Genesys Cloud CX
This month’s feature release puts Genesys’ latest back-end advancements in the spotlight, focusing on empowering customers with improved language capabilities through digital and voice bots.
Tools & Technologies Transforming CX Work.
This month, Genesys has unveiled an array of features encompassing improvements in reporting and analytics, global language support, quality assurance, and artificial intelligence.
Case Studies
Revamped Customer Experience.
National Heavy Vehicle Regulator Partners with QPC Australia and BBB Advisory for Transformation. At the forefront of Australia’s heavy vehicle regulation, the National Heavy Vehicle Regulator (NHVR) has been leading
Driving transformation for Mitsubishi Australia Contact Centre Solutions.
Company background Mitsubishi Motors Australia Ltd is one of Australia’s most recognised car dealerships; with over 200 dealers and service centres nationwide, they continue to push their product, design and
Genesys Workforce Management is transforming the employee experience at Hunter Water.
Hunter Water is a state-owned Corporation providing drinking water, wastewater, recycled water and stormwater services to a population of almost 600,000 people in homes and businesses across Lower Hunter –
Customer Success with MDA National & Vocus
MDA partners with Vocus & QPC to cloudify their comms.
