News & Resources
Read our latest articles, industry insights and behind-the-scenes QPC Australia stories.
Latest News
October Updates to Genesys Cloud CX
This month’s feature release puts Genesys’ latest back-end advancements in the spotlight, focusing on empowering customers with improved language capabilities through digital and voice bots.
The top 4 use case applications of Generative AI in contact centre software
As previously explored, Generative AI is a subset of AI that focuses on generating new content, typically in the form of text, images, or videos. This technology uses neural networks
Case Studies
Revamped Customer Experience.
National Heavy Vehicle Regulator Partners with QPC Australia and BBB Advisory for Transformation. At the forefront of Australia’s heavy vehicle regulation, the National Heavy Vehicle Regulator (NHVR) has been leading
Driving transformation for Mitsubishi Australia Contact Centre Solutions.
Company background Mitsubishi Motors Australia Ltd is one of Australia’s most recognised car dealerships; with over 200 dealers and service centres nationwide, they continue to push their product, design and
Genesys Workforce Management is transforming the employee experience at Hunter Water.
Hunter Water is a state-owned Corporation providing drinking water, wastewater, recycled water and stormwater services to a population of almost 600,000 people in homes and businesses across Lower Hunter –
How Beyond Bank Overcame Challenges and Transformed with Genesys Cloud CX
Beyond Bank Australia fuels its multi-channel customer experience program with QPC.
