Ultimate Solutions
For Contact Centres

QPC is partnered with some of the worlds most advanced tech companies to provide you with the right solution for your contact centre

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact centre platform,  designed for rapid innovation, scalability and flexibility. Visit http://www.genesys.com. 

AppFoundry is a marketplace of solutions that offers Genesys customers a curated selection of integrations and applications to help create great customer experiences.

The goal is to offer the most useful solution-centric marketplace for all Genesys platforms in a single location. Browse AppFoundry to discover, research and connect with a broad range of customer service applications, integrations and services that address your unique needs.

Connecting Now
The Connecting Now platform helps the community to connect in their language of choice with fast, reliable and transparent interpreting services across voice, video and text. Their always-on service is accessible 24x7x365 and makes it easy to match your customer’s language and dialect. With 120+ languages available, they offer the highest quality interpreting and translation services across Australia and New Zealand. 

Verint helps drive personalised, proactive connections by seamlessly managing your workforce of humans and bots. Create a CX-focused culture across your business and harness data to drive insights and action. As a result, gain the clarity you need to elevate your customer engagement. 

Whether you’re looking for compute power, database storage, content delivery, or other functionality, AWS has the services to help you build sophisticated applications with increased flexibility, scalability and reliability.

AWS helps customers unlock the value of their IT investments as they move to the cloud. Unlike some software vendors who use restrictive licensing terms to force cloud customers to use dedicated hardware, or change their terms to break previously supported use cases, AWS partners with our customers to help them navigate their path to the cloud by gaining a deep understanding of their business needs.

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions through workforce engagement management. The scalability of our cloud platform allows for quick deployment of remote work models—and it gives our Customers precise control over both operating costs and customer satisfaction levels.

Insentra is a global team of industry leaders and experts united by a singular belief in a different way of doing business. As a collaborative IT service Partner, they deliver a range of specialised Advisory, Professional and Managed Services. As a result, Insentra can augment end-user service capabilities and accelerate business growth. So whether it’s an opportunity you can’t address, some pre-sales assistance, clients asking for a Professional or Managed service you can’t deliver, you’re struggling to break into new markets and accelerate your channel, or you’re frustrated trying to juggle multiple providers for all your IT needs – Insentra can help.

Customer Science Group is an Australian Customer Experience (CX), Contact Centre, Service and Digital Transformation company. Bringing your customer and digital vision to life – specialising in customer experience and digital transformation. Proudly incorporating these specialist brands – Customer Science, Doll Martin Associates, UCA & Rapid Response Care.

livepro is the leading Knowledge Management solution specifically designed for the contact center. livepro is a feature-rich, yet easy to use solution that has been helping CX in all industries improve customer satisfaction, boost staff confidence, cut costs and decrease AHT since 2001.

Your Partner in Audio Excellence.

McGirvanmedia Audio Solutions is a premium message on hold/IVR audio solutions company with 35 years of experience. We specialise in connecting callers and building brands, working with a diverse range of clients, from large corporations to SMEs. Our team of professional voice-over artists are dedicated to elevating your brand. With a focus on the Contact Centre industry, we provide personalised consultations to create quality audio content that ensures callers feel fully connected throughout the Customer Experience.

Centrical equips your contact centre employees and managers to meet and exceed their targets — including customer satisfaction, first call resolution (FCR), average handle time, and more — with personalised goals, performance-driven microlearning, and continuous, gamification-powered feedback. Their AI leverages multiple data sources — real-time performance data, manager feedback, and more — to create personalised, performance-driven learning paths that create measurable business impact from onboarding and beyond. 

Poly is the trailblazer in solving the dilemma of work from anywhere – creating equity between those in the room and those who aren’t. Whether in a Contact Centre, head office, a remote hub, or at home, we’ve got you covered.

Poly outfits your office space and your personal space – even those in outer space – with the gear you need to look and sound your best.

Qmatic is a global leader in reshaping connections between people and services for truly excellent customer experiences

They help clients create truly excellent customer and employee experiences as well as smoother, more efficient operations – every day and all around the world.

Uniphore X platform unifies and simplifies multiple complex processes, so you can concentrate on what matters. A conversational AI and automation platform that drives real-time contextualised customer engagement to increase CSAT and NPS. Empower enterprise sellers with emotional intelligence to improve closure rates and operational efficiency with workflow automation. 

Secureco technology is the essential link in connecting your customers to your organisation. From on-demand contact centre voice connectivity for enterprises, gold-standard PCI DSS compliant payment, instant multi-carrier access, speech analytics or virtual agent technology integration, we make it secure and easy. Their industry-leading architecture ensures you never have to worry about dropped calls, bad line quality and offering anything less than the gold standard of PCI DSS compliance.

Datatrack is a leading software development company. Our powerful unified communications analytics and call management software gives companies and organisations the tools and insights they need to understand their business better and grow. Trusted by leading organisations, governments and brands worldwide, our solutions help save on costs, increase ROI and improve your customer experience. We provide actionable insights from your Unified Communications data, presented in a way that enhances understanding and the quality of your decision-making.
Data-driven customer engagement—at scale. Build or buy your ideal customer engagement experience on a single, trusted platform that combines the best in digital channels, first-party data, and flexible, easy-to-build solutions.

Glider is a payments communication platform that streamlines the payment experience by making the process simpler, frictionless and secure. Their platform provides a true digital omnichannel payment solution that can help to secure payment transactions across any touchpoints, whether over the phone, SMS, email, webchat, AI bot or at the point of sale.

Glider is integrated in Genesys Cloud, payment gateways and backend systems, streamlining the request process of one-time and recurring bill payments. Glider helps to empower organisations to effortlessly initiate and collect payments, revolutionising the overall payment experience. Visit www.gliderpay.com