Latest Updates to Genesys Cloud CX
Improvements to Digital Channels and Knowledge Surfacing Capabilities. MARCH 2023 Communicate Require the WebRTC Media Helper Telephony administrators can now require the use of the
Improvements to Digital Channels and Knowledge Surfacing Capabilities. MARCH 2023 Communicate Require the WebRTC Media Helper Telephony administrators can now require the use of the
Streamline Your Customer Experience – From Improved Video Settings to Enhanced Voice Transcription Services FEB 2023 Collaborate Video setting improvements Users can now adjust the
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