Is Your Business Ready?
Future-Proof Your Customer Experience Strategy
Are you looking to better understand today's CX landscape and how the changes in customer behaviour is transforming businesses globally?
The event will include:
- A conversation with industry thought-leaders
- Live maturity matrix led by Andrew Carlton
- An interactive CX Journey self-assessment
- Insightful Customer demonstration
- Q & A segment
Event Type: Interactive Zoom Webinar
Date: 25th October 2022
Time: 11am – 11:45am
Andrew Carlton - Principal Consultant at CSG
Andrew is the Principal Consultant for the Consultant and Professional Service Practice at Customer Science Group. Andrew’s focus is on keeping the customer at the centre of decision-making and ensuring a whole organisation’s approach to customer experience, aligning product design, technology, investment and front-line service delivery.
Stephanie Holt - Technical Specialist at QPC
Stephanie is a Technical Specialist at QPC Australia. With over 15 years of experience in Software Development and Systems Engineering. Stephanie specialises in multi-channel solutions to promote customer engagement- applying this expertise to every technical case she manages.