June Updates to Genesys Cloud CX

This month’s feature release puts Genesys’ latest back-end advancements in the spotlight, focusing on empowering customers with improved language capabilities through digital and voice bots.

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Latest Updates to Genesys Cloud CX

APRIL 2023 This month, Genesys has unveiled an array of features encompassing improvements in reporting and analytics, global language support, quality assurance, and artificial intelligence. As part of our monthly

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Frost & Sullivan Report

FROST RADAR™: CLOUD CONTACT CENTRE SERVICES IN ASIA PACIFIC, 2023. Genesys has again been named a leading global cloud-based contact centre services provider in the annual Frost & Sullivan report,

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Targeted Training with QPC Australia

Increase customer satisfaction and equip your team with the necessary skills for success with our targeted training. From customer service skills to leadership development and product knowledge sessions, QPC Australia

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Latest Updates to Genesys Cloud CX

Improvements to Digital Channels and Knowledge Surfacing Capabilities. MARCH 2023 Communicate Require the WebRTC Media Helper Telephony administrators can now require the use of the WebRTC Media Helper. When administrators

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Latest Updates to Genesys Cloud CX

Streamline Your Customer Experience – From Improved Video Settings to Enhanced Voice Transcription Services FEB 2023 Collaborate Video setting improvements Users can now adjust the volume of video alert notifications,

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