Understanding the difference between Machine Learning, AI, and Generative AI in contact centre software and applications.
There’s no denying that Generative AI is all the rage right now. Everyone has an opinion on its influence and capabilities, companies are exploring how Gen AI is being used
August Updates to Genesys Cloud CX
This month’s feature release puts Genesys’ latest back-end advancements in the spotlight, focusing on empowering customers with improved language capabilities through digital and voice bots.
Event Recap: Genesys GSummit Sydney 2023
“A resounding success!” The team were also excited to see several breakout sessions and keynotes delivered by multiple QPC Australia customers. A huge thanks to Brent Alexander, National Manager,
Latest Updates to Genesys Cloud CX
This month’s feature release puts Genesys’ latest back-end advancements in the spotlight, focusing on empowering customers with improved language capabilities through digital and voice bots.
Tools & Technologies – Streamlining processes.
This month, Genesys has unveiled an array of features encompassing improvements in reporting and analytics, global language support, quality assurance, and artificial intelligence.
The Power of Artificial Intelligence (AI) and Machine Learning (ML)
The contact centre industry has witnessed a notable transformation with the integration of Artificial Intelligence (AI) and Machine Learning (ML) technologies. As a leading contact centre solutions provider, we understand
June Updates to Genesys Cloud CX
This month’s feature release puts Genesys’ latest back-end advancements in the spotlight, focusing on empowering customers with improved language capabilities through digital and voice bots.
Tools & Technologies Transforming CX Work.
This month, Genesys has unveiled an array of features encompassing improvements in reporting and analytics, global language support, quality assurance, and artificial intelligence.
Latest Updates to Genesys Cloud CX
This month’s feature release puts Genesys’ latest back-end advancements in the spotlight, focusing on empowering customers with improved language capabilities through digital and voice bots.
Simplifying Communications with Microsoft Teams & QPC Australia
The way we communicate in customer service is changing rapidly. Integrating Microsoft Teams into your contact centre and voice platform can be a game-changer. With QPC Australia’s expertise in Microsoft
5 reasons why improving agent experiences is important
Operating a successful contact centre involves more than just serving customers efficiently. It’s equally crucial to prioritise the wellbeing and satisfaction of your agents. After all, they are the backbone
Latest Updates to Genesys Cloud CX
APRIL 2023 This month, Genesys has unveiled an array of features encompassing improvements in reporting and analytics, global language support, quality assurance, and artificial intelligence. As part of our monthly
Frost & Sullivan Report
FROST RADAR™: CLOUD CONTACT CENTRE SERVICES IN ASIA PACIFIC, 2023. Genesys has again been named a leading global cloud-based contact centre services provider in the annual Frost & Sullivan report,
QPC Australia & Customer Science Group
Together, QPC Australia and Customer Science Group provide comprehensive solutions to improve the entire customer experience with a business, from the first touchpoint to the last and digital innovation, helping
Targeted Training with QPC Australia
Increase customer satisfaction and equip your team with the necessary skills for success with our targeted training. From customer service skills to leadership development and product knowledge sessions, QPC Australia
Event Recap: Customer Experience Summit NSW 2023
Paul Shaw, NSW/ACT Sales Manager at QPC, shares his insights on the Customer Experience Summit in Sydney, where QPC Australia was a co-sponsor. Paul hosted the industry panel discussing ‘Utilising
Latest Updates to Genesys Cloud CX
APRIL 2023 Collaborate Set time to return to the previous status after users disconnect and reconnect. Administrators can now set the amount of time that Genesys Cloud returns users their
QPC & Verint Partnership – Transforming customer engagement
QPC Australia and Verint are your go-to partners for delivering exceptional customer experiences. QPC Australia is thrilled to partner with Verint and offer its comprehensive customer engagement platform; our expertise
QPC Australia & Uniphore together are the key to exceptional Customer Experience.
Customers expect personalised and seamless interactions with brands, and businesses that fail to meet those expectations risk losing customers to competitors. That’s where QPC Australia and Uniphore come in. Uniphore’s
Latest Updates to Genesys Cloud CX
Improvements to Digital Channels and Knowledge Surfacing Capabilities. MARCH 2023 Communicate Require the WebRTC Media Helper Telephony administrators can now require the use of the WebRTC Media Helper. When administrators
Fuel future growth for your business.
How QPC & Genesys can create exceptional customer relationships and fuel future growth for your business. Creating excellent customer relationships and fuelling future growth is crucial for any business. At
Latest Updates to Genesys Cloud CX
Streamline Your Customer Experience – From Improved Video Settings to Enhanced Voice Transcription Services FEB 2023 Collaborate Video setting improvements Users can now adjust the volume of video alert notifications,
How your business can benefit from IT-Managed Services.
In today’s landscape, there is no denying that companies of all sizes need technology to operate effectively – IT dependence grows yearly, as does the need for support and guidance.
Unified Communications and Collaboration (UC&C)
Did you know that Unified Communications and Collaboration (UC&C) tools are evolving faster than many businesses can keep up with? The pandemic and subsequent shift to hybrid working has fundamentally
Welcome to the Did you know blog series!
Are you looking to maximise your customer experience? In our new ‘Did you know’ blog series – we will explore QPC’s end-to-end business solutions and give insight into how these
Event Recap: Genesys CX Tour, “The power of digital empathy.”
Last week QPC Australia was part of 2022’s Genesys CX Tour, “The power of digital empathy” event in Perth. Returning for the first time since the Covid pandemic began, the
Drinks with the Premier & Minister – A TasICT Networking Event
Steve French, Account Executive for Victoria & Tasmania at QPC, attended the 2022 Drinks with Deputy Premier Michael Ferguson, Minister for Science & Technology Madeleine Ogilvie, and various state and
Key takeaways from CX Viewpoints Insurance Survey in partnership with Genesys
Here are our key takeaways from the recent CX viewpoints insurance survey in partnership with Genesys of Retail Customers of Insurance Products – the experiences of insurance product customers –
Genesys G-Summit 2022: That’s a wrap!
The QPC team excited and ready for Day 1 Having successfully navigated the pandemic, we were thrilled to be participating in person at this year’s Genesys G-Summit. Excited to be
The Customer Show 2022 recap
WOW, what a way to bring back in-person events! After 2 years of lockdowns and restrictions it was so refreshing to be at an event seeing and meeting peers, mates