Genesys Update

In the October 2024 release, Genesys have introduced new features that continue to build on the existing AI footprint, provide more intelligent workforce management, and drive additional customer engagement models.

In the September 2024 release, Genesys have introduced almost 50 new transformative features that both enhance user experience and operational efficiency. Let’s focus on just three standout features that organisations

In August 2024, Genesys have rolled out several significant updates aimed at improving user experience and streamlining workflow management.

This month, Genesys Agent Copilot is a new major feature that is set to revolutionise how contact centre agents interact with customers. Additionally, Real-Time Call Barge-In empowers supervisors to join

This month, the latest enhancements to Genesys Cloud CX has been focused on boosting employee engagement and morale, as well as streamlining customer communications.

This month, the focus has been on three key areas: performance metric visualisation, real-time alerting, and improved platform usability.

This month, the Genesys software development team has been laser-focused on enhancing contact centre agent productivity and experience.

In this post, we’ll delve into the latest Genesys Cloud CX features designed to achieve harmony between customer experiences (CX) and agent satisfaction (AX)

This month we find the Genesys Cloud CX feature releases unfolding like a love letter to efficiency, productivity, and seamless experiences.

This month’s sees 30 new feature releases, growing the overall global footprint of QPC in Osaka, UAE, Zurich, and Singapore.