Last week QPC Australia was part of 2022’s Genesys CX Tour, “The power of digital empathy” event in Perth. 

Returning for the first time since the Covid pandemic began, the event was held at the spectacular Ritz-Carlton overlooking the Waterfront and Elizabeth Quay Bridge. 

With over 80+ delegates from all verticals, 11 Speakers, and a kick-off workshop focusing on “how to build a digital experience’ – the event was once again a fantastic opportunity to unite with peers and explore how businesses can deliver highly personalised experiences, how companies can be future-ready. 

QPC Australia was both a Supporting Partner Sponsor of the event and the Barista Sponsor, with delicious coffee served during the day.

Throughout the event, we engaged with the Perth CX community, Vendors, System Integrators and fellow attendees learning and examining different experiences and challenges.

The event started with a 3-hour hands-on workshop, providing delegates with an opportunity to learn and build AI-driven digital experiences, followed by an opening from Genesys’ Mark Buckley, Vice President of Australia & New Zealand and Tamsin Daly, Account Director for WA & SA. 

Genesys shared its strategy for Genesys Cloud and presented customer success stories showing the successful implementation of digital experiences throughout the day.

The Key Learnings from ‘The new frontier in personalised customer engagement.” sessionpresented by Genesys’ Annemarie Hodgson, Senior Solution Consultant and Carl Jones, Director of Digital Engagement and AI, Australia & New Zealand.

➖Don’t be afraid to personalise your customer experience and engagement – change is good.

➖Information changes and the inclusion of knowledge articles ensure cohesive feedback to your customer base.

➖Time to use predictive technology to improve the experience you provide to your customers

After a long day of presentations and workshops, Genesys hosted a cocktail hour where attendees were invited to join us for a beer, wine or drink of choice to end the day.