The contact centre industry has witnessed a notable transformation with the integration of Artificial Intelligence (AI) and Machine Learning (ML) technologies. As a leading contact centre solutions provider, we understand
Together, QPC Australia and Customer Science Group provide comprehensive solutions to improve the entire customer experience with a business, from the first touchpoint to the last and digital innovation, helping
Did you know that Unified Communications and Collaboration (UC&C) tools are evolving faster than many businesses can keep up with? The pandemic and subsequent shift to hybrid working has fundamentally
Are you looking to maximise your customer experience? In our new ‘Did you know’ blog series – we will explore QPC’s end-to-end business solutions and give insight into how these
Last week QPC Australia was part of 2022’s Genesys CX Tour, “The power of digital empathy” event in Perth. Returning for the first time since the Covid pandemic began, the
The QPC team excited and ready for Day 1 Having successfully navigated the pandemic, we were thrilled to be participating in person at this year’s Genesys G-Summit. Excited to be
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QPC delivers innovative services and solutions that make Contact Centres a whole lot better. We work with you to solve problems so you can deliver your customer service goals!