QPC team ready for G-Summit
The QPC team excited and ready for Day 1

Having successfully navigated the pandemic, we were thrilled to be participating in person at this year’s Genesys G-Summit. Excited to be the coffee cart sponsor and fuelling everyone’s caffeine needs, as a team we contributed an excess of energy to an already buzzing event.

Being the coffee cart sponsor gave us the freedom to walk around the other stands and bring attendees over to the cart for a cuppa and a chat. We attracted everyone at the conference which allowed us to have many insightful and meaningful conversations. 

QPC sponsored coffee cart at G-Summit

“It was fantastic to catch up with our customers and partners and have proper face to face chats.”

“More so, it was nice to finally meet those who we have been working with for years without actually meeting in person!”

At the end of Day 1, the QPC Australia team hosted customers and partners to dinner at Roast Republic in Sydney. There was an abundance of great food perfectly mixed with a wonderful atmosphere and excellent networking opportunities between everyone. It was great to catch up and chat – reconnecting in person in a relaxed and fun setting. Special thanks to our partners, Uniphore and UCA – Customer Science Group, for your contributions on the night. We look forward to hosting more great events and working closely with everyone who attended to create meaningful customer experience solutions. 

Dinner with customers and partners at Roast Republic
Dinner at Roast Republic, Sydney with the QPC team, customers and partners

The whole team were fortunate to attend the conference sessions and hear great presentations from both Genesys executives and industry experts. Speaker highlights included:  

  • Claire Madden, Author, Social Researcher and Media Commentator presenting: Engaging Generation Z: The emerging customer and employee. 
  • Dave Flanagan, Director, Digital & Conversational AI at Genesys presenting: Reaching digital natives: How to deliver a digital-first engagement strategy. 

“Claire Madden’s session was great and highlighted just how much organisations need to adjust their communication to engage with different generations of customers.”

“Claire Madden’s session was ‘TOTZ GR8’ and helped me appreciate the different methods and styles customers are engaging in the contact centre world. Claire’s session also tied in nicely with the omni-channel experience that many were talking about on the stage. The continual networking and discussions with customers throughout the day also showed that this was an important topic.”

“Dave Flanagan highlighted the value of a true omni-channel experience. Seamlessly shifting between channels as needed while providing a consistent service and brand experience = HAPPY CUSTOMER. Also loved Claire Madden’s thought-provoking insights into key differences in communication styles across generations, with a key focus on engaging Gen Z. Touching on the psychology of optimal ways to engage in order to provide the best experience for customers and employees within the Gen Z cohort.”

Woman speaking at a conference
Claire Madden ‘Engaging Generation Z: The emerging customer and employee’

Team comments

“While the topics were great, my highlight was the follow up conversations I had with customers discussing what certain implementations (bots, AI, etc) might look like for them and I expect those conversations to continue.”
Stephanie Holt
Technical Specialist, QPC
“One of the main benefits of the conference was summarised by Wayne Margetts, Unified Comms Support Manager - Support & Service Management, Tabcorp, who expressed delight at being able to meet face to face with all his main partners, namely QPC, Genesys and AppFoundry partners in one place. The event allowed him to explore new solutions, gain immediate insights and obtain commitment on key software developments that will now enable him to take these improvements and innovations back to his business for consideration. These offerings included alerts on post call surveys from UCA – Customer Science Group, and flexibility with embedding LivePro within Genesys.”
Paul Shaw
NSW/ACT Sales Manager, QPC
“My biggest takeaway was the ability for all of us, as a team, to provide detail and information to assist customers, who are either currently direct or engaged through other partners, without it appearing to be a sales activity. We had some really good conversations that highlighted our value, knowledge, and experience.”
Gareth James
Solutions Consulting Manager

To finish off a fabulous couple of engaging days, the G-Summit afterparty at The Ivy was the perfect opportunity to relax and have fun. There was laughter, dancing, jumping, new customers talking to long term customers, and a lot of lost voices and sore bodies the next morning! It was a wonderful opportunity to come together as a collective (customers, partners, and vendors) to let our hair down and unwind. 

Team at the G-Summit afterparty
G-Summit afterparty at The Ivy with DJ Tigerlily
Thank you again to Genesys, our partners and all our customers who were able to join us in Sydney. We are already looking forward to attending next year’s Genesys G-Summit.