Having successfully navigated the pandemic, we were thrilled to be participating in person at this year’s Genesys G-Summit. Excited to be the coffee cart sponsor and fuelling everyone’s caffeine needs, as a team we contributed an excess of energy to an already buzzing event.
Being the coffee cart sponsor gave us the freedom to walk around the other stands and bring attendees over to the cart for a cuppa and a chat. We attracted everyone at the conference which allowed us to have many insightful and meaningful conversations.
“It was fantastic to catch up with our customers and partners and have proper face to face chats.”
“More so, it was nice to finally meet those who we have been working with for years without actually meeting in person!”
At the end of Day 1, the QPC Australia team hosted customers and partners to dinner at Roast Republic in Sydney. There was an abundance of great food perfectly mixed with a wonderful atmosphere and excellent networking opportunities between everyone. It was great to catch up and chat – reconnecting in person in a relaxed and fun setting. Special thanks to our partners, Uniphore and UCA – Customer Science Group, for your contributions on the night. We look forward to hosting more great events and working closely with everyone who attended to create meaningful customer experience solutions.
The whole team were fortunate to attend the conference sessions and hear great presentations from both Genesys executives and industry experts. Speaker highlights included:
- Claire Madden, Author, Social Researcher and Media Commentator presenting: Engaging Generation Z: The emerging customer and employee.
- Dave Flanagan, Director, Digital & Conversational AI at Genesys presenting: Reaching digital natives: How to deliver a digital-first engagement strategy.
“Claire Madden’s session was great and highlighted just how much organisations need to adjust their communication to engage with different generations of customers.”
“Claire Madden’s session was ‘TOTZ GR8’ and helped me appreciate the different methods and styles customers are engaging in the contact centre world. Claire’s session also tied in nicely with the omni-channel experience that many were talking about on the stage. The continual networking and discussions with customers throughout the day also showed that this was an important topic.”
“Dave Flanagan highlighted the value of a true omni-channel experience. Seamlessly shifting between channels as needed while providing a consistent service and brand experience = HAPPY CUSTOMER. Also loved Claire Madden’s thought-provoking insights into key differences in communication styles across generations, with a key focus on engaging Gen Z. Touching on the psychology of optimal ways to engage in order to provide the best experience for customers and employees within the Gen Z cohort.”
Team comments
To finish off a fabulous couple of engaging days, the G-Summit afterparty at The Ivy was the perfect opportunity to relax and have fun. There was laughter, dancing, jumping, new customers talking to long term customers, and a lot of lost voices and sore bodies the next morning! It was a wonderful opportunity to come together as a collective (customers, partners, and vendors) to let our hair down and unwind.
