Having successfully navigated the pandemic, we were thrilled to be participating in person at this year’s Genesys G-Summit. Excited to be the coffee cart sponsor and fuelling everyone’s caffeine needs, as a team we contributed an excess of energy to an already buzzing event.
Being the coffee cart sponsor gave us the freedom to walk around the other stands and bring attendees over to the cart for a cuppa and a chat. We attracted everyone at the conference which allowed us to have many insightful and meaningful conversations.
At the end of Day 1, the QPC Australia team hosted customers and partners to dinner at Roast Republic in Sydney. There was an abundance of great food perfectly mixed with a wonderful atmosphere and excellent networking opportunities between everyone. It was great to catch up and chat – reconnecting in person in a relaxed and fun setting. Special thanks to our partners, Uniphore and UCA – Customer Science Group, for your contributions on the night. We look forward to hosting more great events and working closely with everyone who attended to create meaningful customer experience solutions.
The whole team were fortunate to attend the conference sessions and hear great presentations from both Genesys executives and industry experts. Speaker highlights included:
- Claire Madden, Author, Social Researcher and Media Commentator presenting: Engaging Generation Z: The emerging customer and employee.
- Dave Flanagan, Director, Digital & Conversational AI at Genesys presenting: Reaching digital natives: How to deliver a digital-first engagement strategy.
To finish off a fabulous couple of engaging days, the G-Summit afterparty at The Ivy was the perfect opportunity to relax and have fun. There was laughter, dancing, jumping, new customers talking to long term customers, and a lot of lost voices and sore bodies the next morning! It was a wonderful opportunity to come together as a collective (customers, partners, and vendors) to let our hair down and unwind.