WEDNESDAY, 29 MAY 2024
QPC Australia announced today the acquisition of boutique telecommunications provider HyperSpike. This significant move is meaningful for both organisations and a leap forward in providing unparalleled communications and managed services to customers across Australia.
Peter Levine, Commercial Director at QPC Australia, confirms, “We are thrilled to welcome HyperSpike to the QPC Australia family and excited by the opportunity to increase our ability to deliver highly redundant and resilient business-critical voice services that our customers rely on every day”.
Partnering closely for numerous years, QPC Australia and HyperSpike have jointly delivered resilient multi-carrier voice and network services, laying the groundwork for an integrated future. This long-standing partnership has culminated in this acquisition, propelling QPC Australia forward with enhanced capabilities in supporting and investing in the superior communications services its customers have come to expect.
Who Is HyperSpike?
HyperSpike specialises in enterprise-grade voice and data services powered by wholesale arrangements with top Australian carriers and cloud exchanges, and this acquisition promises stronger, more reliable service frameworks. The HyperSpike team, driven by years of expertise in the Australian telecommunications landscape and possessing a customer-centric ethos that mirrors QPC Australia’s principles, is key to QPC Australia’s ongoing success.
Enhancing QPC Solutions
Acquiring HyperSpike is crucial in QPC Australia’s bid to extend and enhance its CX solution suite, a new enterprise communication platform reinforcing its commitment to delivering and supporting high-availability telephony, voice and data services. From Genesys Cloud Voice and Operator Connect to managed SD-WAN and security solutions, QPC Australia is now ready to meet the entire spectrum of its customers’ communication requirements.
Expertise Meets Innovation
QPC Australia is renowned for its customer experience solutions and delivery, placing customers at the core of every decision. The alliance with HyperSpike further strengthens this resolve, magnifying QPC Australia’s ability to integrate insights and automate processes to continue creating exemplary customer and employee experiences.
Armed with over three decades of industry experience and partnerships with leading tech giants, the QPC Australia team remains dedicated to advising businesses on solutions, tools and practices to meet and surpass objectives. This acquisition underscores the Company’s mission to create effective and reliable communication systems and achieve outstanding outcomes for businesses of all sizes and sectors.
The Future Is Bright
QPC Australia remains steadfast in its mission to deliver outstanding customer experiences and lead the charge in contact centre solutions. And now, adding HyperSpike’s knowledge and capabilities to an already robust portfolio is a further testament to this.
About QPC
QPC is home to Australia’s leading experts in customer experience delivery. With over three decades of experience across a broad range of industries, our team provides world-class solutions to enhance every customer interaction. Through strategic insights and automation, QPC Australia enables businesses of all sizes to deliver extraordinary customer experiences across all industries.
At the forefront of the latest contact centre technologies, QPC chooses to partner with leading technology companies who share our goal in delivering extraordinary customer and employee experiences at scale. Whether a business needs to adapt, transform or make incremental changes, QPC Australia have the customer experience solutions to make it happen.
QPC Australia operates nationwide with offices in Melbourne, Sydney, Brisbane, Adelaide and Perth.
