Genesys Cloud CX Update

September brought a wave of powerful new capabilities to Genesys Cloud

The August feature releases have introduced powerful new features across the platform to help you drive efficiency, deepen customer engagement, and deliver measurable business impact.

This month’s feature releases deliver intelligent automation, enhanced analytics, expanded language support, and next-level workforce tools—helping you deliver exceptional customer experiences at scale.

This month, Genesys delivered a powerful set of enhancements designed to help you elevate customer experience, streamline operations, and unlock greater value from your CX investment.

The latest updates in Genesys Cloud is leading the CX evolution with innovation, insight, and impact.

The latest updates in Genesys Cloud is leading the CX evolution with innovation, insight, and impact.

The latest innovations are designed to streamline processes, optimise workflows, and deliver actionable insights that keep your operations running at peak performance.

We’re thrilled to announce that QPC Australia has officially achieved ISO 9001 certification, a globally recognised standard for quality management.

In 2025, we’re preparing for a pivotal change—one that promises to redefine how we help our customers deliver value and shape the future. For this first step into 2025 we

As Genesys wrap up another successful year of innovation, we’ve focused on sharing exciting updates on the features that have shaped the journey so far. From enhanced user experiences to