Genesys Cloud CX Update

June Updates to Genesys Cloud CX

This month’s feature release puts Genesys’ latest back-end advancements in the spotlight, focusing on empowering customers with improved language capabilities through digital and voice bots.

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Latest Updates to Genesys Cloud CX

APRIL 2023 This month, Genesys has unveiled an array of features encompassing improvements in reporting and analytics, global language support, quality assurance, and artificial intelligence. As part of our monthly

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