Genesys Cloud CX Update

This month’s feature release puts Genesys’ latest back-end advancements in the spotlight, focusing on empowering customers with improved language capabilities through digital and voice bots.

This month’s feature release puts Genesys’ latest back-end advancements in the spotlight, focusing on empowering customers with improved language capabilities through digital and voice bots.

This month’s feature release puts Genesys’ latest back-end advancements in the spotlight, focusing on empowering customers with improved language capabilities through digital and voice bots.

This month’s feature release puts Genesys’ latest back-end advancements in the spotlight, focusing on empowering customers with improved language capabilities through digital and voice bots.

APRIL 2023 This month, Genesys has unveiled an array of features encompassing improvements in reporting and analytics, global language support, quality assurance, and artificial intelligence. As part of our monthly

APRIL 2023 Collaborate Set time to return to the previous status after users disconnect and reconnect. Administrators can now set the amount of time that Genesys Cloud returns users their

Improvements to Digital Channels and Knowledge Surfacing Capabilities. MARCH 2023 Communicate Require the WebRTC Media Helper Telephony administrators can now require the use of the WebRTC Media Helper. When administrators

Streamline Your Customer Experience – From Improved Video Settings to Enhanced Voice Transcription Services FEB 2023 Collaborate Video setting improvements Users can now adjust the volume of video alert notifications,