Understanding the difference between Machine Learning, AI, and Generative AI in contact centre software and applications.
There’s no denying that Generative AI is all the rage right now. Everyone has an opinion on its influence and
There’s no denying that Generative AI is all the rage right now. Everyone has an opinion on its influence and
This month, Genesys has unveiled an array of features encompassing improvements in reporting and analytics, global language support, quality assurance,
The contact centre industry has witnessed a notable transformation with the integration of Artificial Intelligence (AI) and Machine Learning (ML)
This month, Genesys has unveiled an array of features encompassing improvements in reporting and analytics, global language support, quality assurance,
Operating a successful contact centre involves more than just serving customers efficiently. It’s equally crucial to prioritise the wellbeing and
FROST RADAR™: CLOUD CONTACT CENTRE SERVICES IN ASIA PACIFIC, 2023. Genesys has again been named a leading global cloud-based contact
Increase customer satisfaction and equip your team with the necessary skills for success with our targeted training. From customer service
Find out how our experts can customise a solution to help accelerate your business, customer experience, and service.
QPC delivers innovative services and solutions that make Contact Centres a whole lot better. We work with you to solve problems so you can deliver your customer service goals!