Genesys Cloud CX Update

Latest Updates to Genesys Cloud CX

Improvements to Digital Channels and Knowledge Surfacing Capabilities. MARCH 2023 Communicate Require the WebRTC Media Helper Telephony administrators can now require the use of the WebRTC Media Helper. When administrators

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Latest Updates to Genesys Cloud CX

Streamline Your Customer Experience – From Improved Video Settings to Enhanced Voice Transcription Services FEB 2023 Collaborate Video setting improvements Users can now adjust the volume of video alert notifications,

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