News & Resources
Read our latest articles, industry insights and behind-the-scenes QPC Australia stories.
Latest News
September Updates to Genesys Cloud CX
September brought a wave of powerful new capabilities to Genesys Cloud
August Updates to Genesys Cloud CX
The August feature releases have introduced powerful new features across the platform to help you drive efficiency, deepen customer engagement, and deliver measurable business impact.
Case Studies
Revamped Customer Experience.
National Heavy Vehicle Regulator Partners with QPC Australia and BBB Advisory for Transformation. Recognising the need to address gaps in their contact centre, the NHVR turned to BBB Advisory and QPC Australia to streamline their technology and provide an even more seamless customer experience.
Driving transformation for Mitsubishi Australia Contact Centre Solutions.
MMAL has chosen to sign for an additional three years with QPC to help move the business from legacy to digital, from manual to automated, from on-premises to cloud.
Genesys Workforce Management is transforming the employee experience at Hunter Water.
Hunter Water, serving nearly 600,000 people, enhanced its customer service with Genesys Workforce Management. Overcoming initial reluctance, the team embraced automation for scheduling and communication. The result? Agents’ workload decreased significantly, while management gained visibility and improved efficiency, leading to higher staff morale and customer satisfaction.
How Beyond Bank Overcame Challenges and Transformed with Genesys Cloud CX
Beyond Bank Australia fuels its multi-channel customer experience program with QPC.
