September Updates to Genesys Cloud CX
September brought a wave of powerful new capabilities to Genesys Cloud
August Updates to Genesys Cloud CX
The August feature releases have introduced powerful new features across the platform to help you drive efficiency, deepen customer engagement, and deliver measurable business impact.
July Updates to Genesys Cloud CX
This month’s feature releases deliver intelligent automation, enhanced analytics, expanded language support, and next-level workforce tools—helping you deliver exceptional customer experiences at scale.
June Updates to Genesys Cloud CX
This month, Genesys delivered a powerful set of enhancements designed to help you elevate customer experience, streamline operations, and unlock greater value from your CX investment.
April Updates to Genesys Cloud CX
The latest updates in Genesys Cloud is leading the CX evolution with innovation, insight, and impact.
March Updates to Genesys Cloud CX
The latest updates in Genesys Cloud is leading the CX evolution with innovation, insight, and impact.
February Updates to Genesys Cloud CX
The latest innovations are designed to streamline processes, optimise workflows, and deliver actionable insights that keep your operations running at peak performance.
January Updates to Genesys Cloud CX
We’re thrilled to announce that QPC Australia has officially achieved ISO 9001 certification, a globally recognised standard for quality management.
December Updates to Genesys Cloud CX
In 2025, we’re preparing for a pivotal change—one that promises to redefine how we help our customers deliver value and shape the future. For this first step into 2025 we take a look back at those features released during December.
November Updates to Genesys Cloud CX
As Genesys wrap up another successful year of innovation, we’ve focused on sharing exciting updates on the features that have shaped the journey so far. From enhanced user experiences to powerful new tools, 2024 has been a year of growth and transformation.
October Updates to Genesys Cloud CX
In the October 2024 release, Genesys have introduced new features that continue to build on the existing AI footprint, provide more intelligent workforce management, and drive additional customer engagement models.
Septembers Updates to Genesys Cloud CX
In the September 2024 release, Genesys have introduced almost 50 new transformative features that both enhance user experience and operational efficiency. Let’s focus on just three standout features that organisations can take full advantage of.
August Updates to Genesys Cloud CX
In August 2024, Genesys have rolled out several significant updates aimed at improving user experience and streamlining workflow management.
July Updates to Genesys Cloud CX
This month, Genesys Agent Copilot is a new major feature that is set to revolutionise how contact centre agents interact with customers. Additionally, Real-Time Call Barge-In empowers supervisors to join ongoing voice conversations between agents and customers.
June Updates to Genesys Cloud CX
This month, the latest enhancements to Genesys Cloud CX has been focused on boosting employee engagement and morale, as well as streamlining customer communications.
Event Recap: Boosting Aussie Contact Centres with AI
Insights from Our Recent Roundtable in Perth Understanding AI’s impact on customer experience is crucial. At our recent QPC roundtable in Perth with CX partner Verint, executives shared their enthusiasm
May Updates to Genesys Cloud CX
This month, the focus has been on three key areas: performance metric visualisation, real-time alerting, and improved platform usability.
QPC Acquires Strategic Partner HyperSpike to Bring Unparalleled Telecommunications Services to Customers Across Australia
WEDNESDAY, 29 MAY 2024 QPC Australia announced today the acquisition of boutique telecommunications provider HyperSpike. This significant move is meaningful for both organisations and a leap forward in providing unparalleled
Ensure Business Continuity During A Widespread Outage
In our highly connected world, organisations are constantly searching for the right tools and pathways to engage and communicate with others. But what happens when those connections break, and you’re
April Updates to Genesys Cloud CX
This month, the Genesys software development team has been laser-focused on enhancing contact centre agent productivity and experience.
March Updates to Genesys Cloud CX
In this post, we’ll delve into the latest Genesys Cloud CX features designed to achieve harmony between customer experiences (CX) and agent satisfaction (AX)
Event Recap: CSIA Showcase, Sydney
Insights from the CSIA Showcase in Sydney – 21 March 2024 CX Showcase breakfast event held at 12 Micron in Barangaroo on 21 March 2024 was an opportunity to hear
Event Recap: Verint Engage Partner Conference, APAC 2024
Insights from the Verint Partner Conference: Shaping the Future of Contact Centres and Customer Experience. Our Solutions Consulting Manager, Gareth James, recently travelled to Phuket, Thailand, for Verint’s APAC Engage
February Updates to Genesys Cloud CX
This month we find the Genesys Cloud CX feature releases unfolding like a love letter to efficiency, productivity, and seamless experiences.
January Updates to Genesys Cloud CX
This month’s sees 30 new feature releases, growing the overall global footprint of QPC in Osaka, UAE, Zurich, and Singapore.
December Updates to Genesys Cloud CX
This month’s feature release puts Genesys’ latest back-end advancements in the spotlight, focusing on empowering customers with improved language capabilities through digital and voice bots.
November Updates to Genesys Cloud CX
This month’s feature release puts Genesys’ latest back-end advancements in the spotlight, focusing on empowering customers with improved language capabilities through digital and voice bots.
October Updates to Genesys Cloud CX
This month’s feature release puts Genesys’ latest back-end advancements in the spotlight, focusing on empowering customers with improved language capabilities through digital and voice bots.
The top 4 use case applications of Generative AI in contact centre software
As previously explored, Generative AI is a subset of AI that focuses on generating new content, typically in the form of text, images, or videos. This technology uses neural networks
Event Recap: Sportsbet Hack Day 2023
QPC Australia Collaborates with Sportsbet on Innovative AI-Driven Call Routing Solution The Sportsbet Hack Day 2023 was a true testament to the power of collaboration, innovation, and the desire to
September Updates to Genesys Cloud CX
This month’s feature release puts Genesys’ latest back-end advancements in the spotlight, focusing on empowering customers with improved language capabilities through digital and voice bots.
Understanding the difference between Machine Learning, AI, and Generative AI in contact centre software and applications.
There’s no denying that Generative AI is all the rage right now. Everyone has an opinion on its influence and capabilities, companies are exploring how Gen AI is being used
August Updates to Genesys Cloud CX
This month’s feature release puts Genesys’ latest back-end advancements in the spotlight, focusing on empowering customers with improved language capabilities through digital and voice bots.
Event Recap: Genesys GSummit Sydney 2023
“A resounding success!” The team were also excited to see several breakout sessions and keynotes delivered by multiple QPC Australia customers. A huge thanks to Brent Alexander, National Manager,
Latest Updates to Genesys Cloud CX
This month’s feature release puts Genesys’ latest back-end advancements in the spotlight, focusing on empowering customers with improved language capabilities through digital and voice bots.
Tools & Technologies – Streamlining processes.
This month, Genesys has unveiled an array of features encompassing improvements in reporting and analytics, global language support, quality assurance, and artificial intelligence.
The Power of Artificial Intelligence (AI) and Machine Learning (ML)
The contact centre industry has witnessed a notable transformation with the integration of Artificial Intelligence (AI) and Machine Learning (ML) technologies. As a leading contact centre solutions provider, we understand
June Updates to Genesys Cloud CX
This month’s feature release puts Genesys’ latest back-end advancements in the spotlight, focusing on empowering customers with improved language capabilities through digital and voice bots.
Tools & Technologies Transforming CX Work.
This month, Genesys has unveiled an array of features encompassing improvements in reporting and analytics, global language support, quality assurance, and artificial intelligence.
Latest Updates to Genesys Cloud CX
This month’s feature release puts Genesys’ latest back-end advancements in the spotlight, focusing on empowering customers with improved language capabilities through digital and voice bots.
Simplifying Communications with Microsoft Teams & QPC Australia
The way we communicate in customer service is changing rapidly. Integrating Microsoft Teams into your contact centre and voice platform can be a game-changer. With QPC Australia’s expertise in
5 reasons why improving agent experiences is important
Operating a successful contact centre involves more than just serving customers efficiently. It’s equally crucial to prioritise the wellbeing and satisfaction of your agents. After all, they are the backbone
Latest Updates to Genesys Cloud CX
APRIL 2023 This month, Genesys has unveiled an array of features encompassing improvements in reporting and analytics, global language support, quality assurance, and artificial intelligence. As part of our monthly
Frost & Sullivan Report
FROST RADAR™: CLOUD CONTACT CENTRE SERVICES IN ASIA PACIFIC, 2023. Genesys has again been named a leading global cloud-based contact centre services provider in the annual Frost & Sullivan report,
QPC Australia & Customer Science Group
Together, QPC Australia and Customer Science Group provide comprehensive solutions to improve the entire customer experience with a business, from the first touchpoint to the last and digital innovation, helping
Targeted Training with QPC Australia
Increase customer satisfaction and equip your team with the necessary skills for success with our targeted training. From customer service skills to leadership development and product knowledge sessions, QPC Australia
Event Recap: Customer Experience Summit NSW 2023
Paul Shaw, NSW/ACT Sales Manager at QPC, shares his insights on the Customer Experience Summit in Sydney, where QPC Australia was a co-sponsor. Paul hosted the industry panel discussing ‘Utilising
Latest Updates to Genesys Cloud CX
APRIL 2023 Collaborate Set time to return to the previous status after users disconnect and reconnect. Administrators can now set the amount of time that Genesys Cloud returns users their
QPC & Verint Partnership – Transforming customer engagement
QPC Australia and Verint are your go-to partners for delivering exceptional customer experiences. QPC Australia is thrilled to partner with Verint and offer its comprehensive customer engagement platform; our expertise
QPC Australia & Uniphore together are the key to exceptional Customer Experience.
Customers expect personalised and seamless interactions with brands, and businesses that fail to meet those expectations risk losing customers to competitors. That’s where QPC Australia and Uniphore come in. Uniphore’s
Latest Updates to Genesys Cloud CX
Improvements to Digital Channels and Knowledge Surfacing Capabilities. MARCH 2023 Communicate Require the WebRTC Media Helper Telephony administrators can now require the use of the WebRTC Media Helper. When administrators
Fuel future growth for your business.
How QPC & Genesys can create exceptional customer relationships and fuel future growth for your business. Creating excellent customer relationships and fuelling future growth is crucial for any business. At
Latest Updates to Genesys Cloud CX
Streamline Your Customer Experience – From Improved Video Settings to Enhanced Voice Transcription Services FEB 2023 Collaborate Video setting improvements Users can now adjust the volume of video alert notifications,
How your business can benefit from IT-Managed Services.
In today’s landscape, there is no denying that companies of all sizes need technology to operate effectively – IT dependence grows yearly, as does the need for support and guidance.
Unified Communications and Collaboration (UC&C)
Did you know that Unified Communications and Collaboration (UC&C) tools are evolving faster than many businesses can keep up with? The pandemic and subsequent shift to hybrid working has fundamentally
Welcome to the Did you know blog series!
Are you looking to maximise your customer experience? In our new ‘Did you know’ blog series – we will explore QPC’s end-to-end business solutions and give insight into how these
Event Recap: Genesys CX Tour, “The power of digital empathy.”
Last week QPC Australia was part of 2022’s Genesys CX Tour, “The power of digital empathy” event in Perth. Returning for the first time since the Covid pandemic began, the
Drinks with the Premier & Minister – A TasICT Networking Event
Steve French, Account Executive for Victoria & Tasmania at QPC, attended the 2022 Drinks with Deputy Premier Michael Ferguson, Minister for Science & Technology Madeleine Ogilvie, and various state and
Key takeaways from CX Viewpoints Insurance Survey in partnership with Genesys
Here are our key takeaways from the recent CX viewpoints insurance survey in partnership with Genesys of Retail Customers of Insurance Products – the experiences of insurance product customers –
Genesys G-Summit 2022: That’s a wrap!
The QPC team excited and ready for Day 1 Having successfully navigated the pandemic, we were thrilled to be participating in person at this year’s Genesys G-Summit. Excited to be
The Customer Show 2022 recap
WOW, what a way to bring back in-person events! After 2 years of lockdowns and restrictions it was so refreshing to be at an event seeing and meeting peers, mates
